Inside Sales Coordinator

Job Description

PlainsCraft LLC – Topeka, Kansas

Location: Headquarters, primarily in-office with limited remote flexibility
Reports To: Vice President of Sales

PlainsCraft designs and manufactures premium covered-wagon lodging units from its production facility in Topeka, Kansas. Our flagship unit—priced at approximately $60,000—features an integrated bathroom, superior insulation, and a proprietary cover system that set us apart from every competitor in the market. We sell to glamping resorts, RV parks, campground operators, resort developers, and portfolio management groups across the United States. The glamping and outdoor hospitality market continues to grow year over year, and PlainsCraft is positioned to capture an increasing share of that growth by shifting toward multi-unit operators who order four to six (or more) units at a time.

Inside Sales Coordinator Position Overview

The Inside Sales Coordinator plays a critical role in supporting revenue growth by owning inbound lead response, managing smaller transactional sales opportunities, and ensuring strong sales process execution. This role serves as the day-to-day operational backbone of the sales function while also directly contributing to revenue through prompt follow-up, quoting, customer communication, and closing smaller deals.

This position is responsible for handling inbound inquiries from the website, phone, email, trade shows, and other lead sources, while independently managing smaller sales opportunities such as individual wagon orders, outhouse sales, shower sales, and other more transactional deals. The role also ensures that no lead falls through the cracks and that HubSpot remains accurate, up to date, and actionable.

The Inside Sales Coordinator works closely with the Vice President of Sales by supporting larger opportunities, coordinating communication, and helping maintain a professional and responsive customer experience throughout the sales process.

In addition to inbound sales and sales coordination, this role will support customer service, order fulfillment coordination and hand off to logistics, and accounting follow-up as needed to help ensure a seamless customer experience.

Key Responsibilities

Inbound Lead Management

• Serve as the primary owner of inbound lead response and follow-up.
• Respond quickly and professionally to website, phone, email, and trade show inquiries.
• Qualify inbound leads and either manage them directly or route larger strategic opportunities to the Vice President of Sales.
• Ensure timely follow-up on all open inquiries, quotes, and customer communications.

Direct Sales Responsibility

• Independently manage and close smaller transactional sales opportunities.
• Handle individual wagon inquiries, outhouse orders, shower orders, and other smaller product-led opportunities.
• Provide quotes, answer product questions, and guide customers through the buying process.
• Maintain ownership of assigned deals from initial contact through close and internal handoff.

Sales Coordination and Support

• Support the Vice President of Sales in moving larger opportunities through the pipeline.
• Coordinate meetings, quotes, proposals, follow-up tasks, and sales documentation.
• Help ensure smooth communication between sales, marketing, operations, and leadership.
• Support pre-sale and post-sale follow-through so the customer experience stays strong

Additional Cross-Functional Support

• As needed, support customer service inquiries, order fulfillment coordination, order status communication, and routine billing or payment follow-up.
• Coordinate with operations and accounting on order updates, shipping communication, documentation, and customer follow-up as needed.

CRM and Sales Operations

• Operate primarily within HubSpot to manage contacts, deals, tasks, and communications.
• Maintain accurate customer records, deal stages, notes, and activity history.
• Work with VP of sales to cleanse and sell to existing and growing lead data base and past customers.
• Track follow-up activity and ensure strong CRM hygiene across the pipeline.
• Help prepare basic sales reporting and pipeline visibility for leadership.

Website and Smaller Revenue Stream Support

• Support inbound conversion from the company website and related marketing efforts.
• Help capture and convert demand from smaller order opportunities and product-led sales.
• Track lead sources, response speed, and conversion performance in HubSpot.
• Support the company’s growing inbound and e-commerce-oriented revenue opportunities.

Trade Show Support

• Participate in trade shows and field events as needed.
• Assist with event setup, breakdown, lead capture, customer interaction, and post-event follow-up.
• Ensure all event-generated leads are entered, assigned, and followed up on quickly.

Qualifications

Required

• Strong organizational, communication, and customer-facing skills.
• Detail-oriented with the ability to manage multiple priorities at once.
• Comfortable owning customer follow-up and closing smaller sales independently.
• Strong process discipline and willingness to work within CRM systems daily.
• Customer-focused mindset with a professional, responsive approach.
• Comfortable working in a fast-paced, entrepreneurial environment.
• HubSpot experience preferred, but not required.
• Willingness to travel occasionally for trade shows and events.
• Sales experience
• Proficient in Microsoft office
• Excellent typing skills

Working Environment

• Primarily based in the office at company headquarters, with limited remote flexibility.
• Works under the direction of the Vice President of Sales and in close coordination with operations, marketing, and leadership.
• Requires strong organization, initiative, and day-to-day follow-through.

Travel

• Travel occasionally for trade shows, field events, and customer support activities.

Compensation

• Base salary plus performance-based commission.
• Incentives tied to closed sales, follow-up execution, CRM discipline, and overall support of the sales process.

Benefits

• Employee Discount
• Healthcare Benefits
• Paid Holidays
• Paid-time Off
• Referral program

Performance Expectations

• Lead response time.
• Inbound lead-to-quote rate.
• Quote-to-close rate on assigned deals.
• Revenue from independently closed smaller transactions.
• Outhouses sold.
• Showers sold.
• CRM accuracy and completeness.
• Follow-up compliance.
• Trade show lead follow-up completion.
• Customer satisfaction and handoff quality.

More About PlainsCraft LLC

“A Wilder Kind of Experience”

Founded in 2018 from one family’s dream, PlainsCraft designs and builds premium covered wagons for the hospitality and glamping industries across the U.S. and Canada.

Our wagons combine a classic 1800s exterior with a modern, fully furnished interior — complete with comfortable beds, functional bathrooms with showers, and heating and air conditioning for year-round stays.

Handcrafted in Topeka, Kansas, each wagon is built with pride, quality, and attention to detail to create a truly unforgettable guest experience.

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Job Type: 

• Full-time (Some overtime may be required)

Schedule: 

• Monday to Friday – 8 hours per day

Pay Frequency:

• Bi-weekly

Education:

• High School diploma or equivalent

Willingness to Travel:

• 10-15%

Language:

• English

Why PlainsCraft?

You will be joining a company with a genuinely differentiated product in a growing market. Our wagons sell themselves once people see them—your job is to make sure the right people see them. You will work directly with the CEO, have real influence on go-to-market strategy, and build something from the ground up. If you are the kind of salesperson who wants ownership, autonomy, and the chance to earn well by hunting and closing, this is your role.

How to Apply

Submit your resume and a brief note explaining why this role interests you and what makes you a strong fit. We are looking for someone who can start by May 1, 2026.