Last updated: June 1, 2026

This Privacy Policy for PlainsCraft LLC (“PlainsCraft,” “Company,” “we,” “us,” or “our”) describes how and why we collect, store, use, disclose, and otherwise process personal information when you use our website, online store, products, services, or related offerings.

This Privacy Policy applies when you:

  • Visit our website at https://plainscraft.net, or any website of ours that links to this Privacy Policy;
  • Contact us, request information, request a quote, or communicate with us;
  • Create an account or place an order through our online store;
  • Engage with us in connection with sales, marketing, events, customer support, warranties, returns, or exchanges; or
  • Interact with us in any other related way.

By using our website, store, or services, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website, store, or services.

If you have questions or concerns, you may contact us at [email protected].

Summary of Key Points

This summary highlights key points from our Privacy Policy. More detail is provided in the full sections below.

  • Personal information we collect: We collect personal information that you provide to us, such as your name, phone number, email address, mailing address, billing address, shipping address, contact preferences, account details, order details, and communications with us.
  • Sensitive information: We do not intentionally collect or process sensitive personal information through our website.
  • Automatically collected information: We may collect device, browser, log, usage, location, analytics, advertising, and ecommerce activity information when you use our website or store.
  • How we use information: We use information to provide, improve, administer, secure, and market our products and services; respond to inquiries; fulfill orders; process payments; provide support; prevent fraud; and comply with law.
  • Sharing information: We may share information with service providers and business partners who help us operate our website, store, payment processing, shipping, analytics, advertising, marketing, customer support, legal, tax, accounting, and security functions.
  • Cookies and tracking: We use cookies, pixels, tags, and similar technologies, including technologies associated with WooCommerce, Stripe, Google Analytics 4, Google Tag Manager, Meta, and Google Search Console.
  • Your rights: Depending on where you live, you may have rights to access, correct, delete, restrict, or opt out of certain uses of your personal information.

1. What Information Do We Collect?

Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, participate in activities on our website or store, place an order, create an account, request support, or otherwise contact us.

The personal information we collect depends on the context of your interactions with us, the choices you make, and the products, services, and features you use. This information may include:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Billing address
  • Shipping address
  • Business or organization name
  • Contact preferences
  • Account username and password, if you create an account
  • Order details, including products purchased, quantities, prices, payment status, and order history
  • Customer notes, project details, quote requests, or service requests
  • Customer support communications, warranty requests, returns, exchanges, or refund requests
  • Reviews, testimonials, survey responses, or feedback you choose to provide
  • Any other information you choose to provide

All personal information that you provide to us must be true, complete, and accurate, and you should notify us of any changes to that information.

Sensitive Information

We do not intentionally collect or process sensitive personal information through our website, such as government identification numbers, precise health information, biometric information, or similar sensitive data.

Payment Information

Payments are processed by Stripe, a third-party payment processor. We do not intend to store full credit card numbers on our website. Stripe may collect and process information necessary to complete, verify, secure, or support your payment, including payment method details, billing information, shipping information, transaction amount, purchase details, device information, IP address, and fraud prevention information.

Stripe processes payment information in accordance with its own privacy policy and security practices.

Information Automatically Collected

When you visit, use, or navigate our website or store, we may automatically collect certain information. This information does not typically reveal your specific identity by itself, but it may include device, browser, location, analytics, advertising, ecommerce, and usage information.

Automatically collected information may include:

  • IP address
  • Browser type, browser version, and browser settings
  • Device type, device identifiers, and device characteristics
  • Operating system and system configuration information
  • Internet service provider or mobile carrier
  • Language preferences
  • Referring URLs and traffic sources
  • Pages and files viewed
  • Searches, clicks, and other actions taken on the website
  • Date and time stamps associated with website activity
  • Products viewed
  • Items added to cart
  • Checkout activity
  • Purchase and conversion events
  • Device event information, such as system activity, error reports, or crash data
  • General location information, such as location inferred from your IP address
  • Advertising, campaign, and audience-related information

This information is primarily used to maintain the security and operation of our website and store, provide ecommerce functionality, understand usage trends, measure marketing performance, detect and prevent fraud, and support internal analytics and reporting.

2. How Do We Use Your Information?

We process personal information to provide, improve, administer, secure, and market our products and services; communicate with you; prevent fraud; and comply with applicable law.

We may use your information for the following purposes:

  • To respond to inquiries and provide support. We may process your information to respond to your questions, requests, quote inquiries, and service needs.
  • To fulfill and manage orders. We may process your information to fulfill and manage orders, payments, returns, exchanges, refunds, warranties, and related services.
  • To operate our online store. We may use your information to manage shopping carts, checkout, customer accounts, shipping, taxes, payment status, and order history.
  • To process payments. We may use and share information with Stripe and related service providers to process, verify, secure, refund, or support payments.
  • To send service-related communications. We may send order confirmations, receipts, shipping updates, account messages, customer service responses, warranty messages, and other non-marketing communications.
  • To send marketing and promotional communications. We may use your information for marketing purposes where permitted by law and in accordance with your marketing preferences. You may opt out of marketing emails at any time.
  • To deliver targeted advertising and measure advertising performance. We may use information to develop, display, measure, and improve personalized content and advertising tailored to interests, location, website activity, or other relevant factors.
  • To request feedback. We may contact you to request feedback, reviews, testimonials, or survey responses about your experience.
  • To post testimonials. We may post testimonials on our website or marketing materials. Testimonials may contain personal information that you choose to provide.
  • To evaluate and improve our services. We may use information to identify usage trends, determine the effectiveness of promotional campaigns, troubleshoot issues, improve website performance, and improve our products, services, marketing, and customer experience.
  • To maintain security and prevent fraud. We may process information to protect our website, store, customers, business, and systems from fraud, unauthorized activity, misuse, security threats, and illegal activity.
  • To comply with law. We may process information to comply with applicable legal, tax, accounting, regulatory, reporting, dispute, chargeback, and recordkeeping obligations.

3. What Legal Bases Do We Rely On?

Where applicable privacy laws require a legal basis for processing personal information, we process your information only when we believe we have a valid legal reason to do so.

These legal bases may include:

  • Consent: We may process your information if you have given us permission to use your personal information for a specific purpose. You may withdraw consent at any time where processing is based on consent.
  • Contract: We may process your information when necessary to provide products or services, fulfill orders, process payments, or take steps at your request before entering into a contract.
  • Legitimate business interests: We may process your information when reasonably necessary for our business interests, such as operating and improving our website, responding to inquiries, preventing fraud, securing our systems, analyzing performance, and marketing our products and services, provided those interests are not overridden by your rights and interests.
  • Legal obligations: We may process your information when necessary to comply with tax, accounting, legal, regulatory, or law enforcement obligations.
  • Vital or safety interests: We may process information where necessary to protect the safety, rights, or vital interests of a person.

If you are located in Canada, we may process your information if you have given us express consent for a specific purpose or in situations where your consent can be inferred. In some cases, we may be legally permitted to process information without consent, such as for investigations, fraud detection, business transactions, legal compliance, or other purposes permitted by applicable Canadian law.

4. Ecommerce, Orders, and Payments

We use WooCommerce to operate our online store. When you place an order, we may collect and store information necessary to process and fulfill your purchase, including your name, billing address, shipping address, email address, phone number, order details, payment status, shipping information, customer notes, and related transaction records.

We use order information to:

  • Process and fulfill orders
  • Process payments and refunds
  • Send order confirmations, receipts, shipping updates, and service messages
  • Manage customer accounts
  • Manage returns, exchanges, warranties, and support requests
  • Calculate taxes and shipping charges
  • Detect and prevent fraud or misuse
  • Maintain accounting, tax, legal, and business records

Payments are processed through Stripe. Stripe may receive and process information necessary to complete or support your payment, such as your name, billing information, shipping information, email address, phone number, payment method details, transaction amount, purchase details, IP address, device information, and fraud prevention information.

We may also share order-related information with shipping carriers, fulfillment partners, tax calculation services, fraud prevention tools, email service providers, customer support tools, website hosting providers, and other vendors as needed to operate our store and fulfill your order.

5. When and With Whom Do We Share Your Personal Information?

We may share personal information in specific situations and with specific third parties who help us operate our business, website, store, marketing, analytics, security, payment processing, and customer support functions.

We may share information with:

  • Payment processors: We use Stripe to process payments, refunds, fraud checks, chargebacks, and related payment services.
  • Ecommerce and store providers: We use WooCommerce and related tools to operate our online store, shopping cart, checkout, customer accounts, order management, and ecommerce functionality.
  • Shipping and fulfillment providers: We may share information needed to ship, deliver, track, or fulfill your order.
  • Analytics providers: We may use providers such as Google Analytics 4 to understand website traffic, usage trends, ecommerce activity, and website performance.
  • Tag management providers: We may use Google Tag Manager to manage analytics, advertising, conversion, ecommerce, and website tags.
  • Advertising and marketing providers: We may use platforms such as Google and Meta to measure advertising performance, deliver or improve ads, build audiences, and support marketing or remarketing efforts.
  • Search performance tools: We may use Google Search Console to monitor and improve how our website appears in Google Search.
  • Website and technology providers: We may share information with vendors that help us host, secure, maintain, troubleshoot, analyze, or improve our website and systems.
  • Email, CRM, and customer support providers: We may share information with vendors that help us send communications, manage customer relationships, provide support, respond to requests, or request feedback.
  • Tax, accounting, fraud prevention, and legal providers: We may share information as needed to comply with tax, accounting, legal, fraud prevention, chargeback, dispute, security, or regulatory obligations.
  • Business transfers: We may share or transfer information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, reorganization, or similar business transaction involving all or a portion of our business.
  • Legal compliance and protection: We may disclose information when required by law, legal process, government request, or when we believe disclosure is necessary to protect our rights, property, safety, customers, users, or others.
  • With your consent: We may share information when you direct us or authorize us to do so.

We do not sell personal information for money. However, some privacy laws define certain advertising, analytics, remarketing, or cross-context behavioral advertising activities as a “sale,” “sharing,” or “targeted advertising,” even when no money is exchanged. Where required by law, we will provide applicable choices or opt-out rights.

6. Cookies and Other Tracking Technologies

We use cookies, web beacons, pixels, tags, scripts, analytics tools, ecommerce tools, and similar technologies to access, collect, store, or process information. These technologies help us operate our website and online store, remember preferences, manage shopping cart and checkout functionality, understand how visitors use the website, improve performance, measure marketing effectiveness, and support advertising efforts.

WooCommerce Cookies

We use WooCommerce to operate our online store. WooCommerce may use cookies and similar technologies to keep track of cart contents, recognize returning customers, support checkout, process orders, maintain account login sessions, and provide a secure store experience.

These technologies may help us remember items in your cart, determine when cart data changes, support customer account login, and provide checkout and payment functionality.

Stripe

Stripe may use cookies, device identifiers, fraud prevention technologies, and similar tools to process payments, prevent fraud, verify transactions, secure payment activity, and provide payment services.

Google Analytics 4

We use Google Analytics 4, also known as GA4, to help us understand how visitors find and use our website. GA4 may collect information such as pages visited, links clicked, approximate location, browser and device information, referral sources, interactions with our website and store, and ecommerce-related events.

We use this information to analyze website traffic, measure site performance, understand customer behavior, improve our products and services, identify usage trends, and evaluate the effectiveness of marketing efforts.

Google Tag Manager

We use Google Tag Manager to manage website tags, scripts, analytics tools, advertising tools, conversion tracking, ecommerce tracking, and related technologies on our website. Google Tag Manager helps us deploy and manage tags. The tags managed through Google Tag Manager may collect data as described in this Privacy Policy.

Meta Pixel or Meta Tag

We may use Meta technologies, such as the Meta Pixel or a Meta tag, to help us measure advertising performance, understand how visitors interact with our website, build audiences, and deliver or improve ads on Meta platforms such as Facebook and Instagram.

These technologies may collect information about your device, browser, website activity, pages viewed, products viewed, cart or checkout activity, purchases, referral information, and other interactions with our website. Meta may use this information in accordance with its own privacy policy and settings.

Google Search Console

We use Google Search Console to help monitor, maintain, and improve our website’s presence in Google Search results. Google Search Console may provide us with information such as search queries, impressions, clicks, average search position, indexing status, crawl issues, and website performance in Google Search.

Google Search Console helps us understand how our website appears in Google Search and identify technical issues that may affect search visibility.

Your Cookie Choices

Most web browsers are set to accept cookies by default. You can usually choose to remove cookies, reject cookies, or receive notice before cookies are placed. If you remove or reject cookies, some features or services may be affected.

Disabling cookies may affect cart, checkout, account, payment, preference, or security features of our website and store.

Depending on your location and our website configuration, you may also be presented with cookie consent or privacy preference options. You can adjust your choices where those options are available.

To learn more about interest-based advertising choices, you may visit the Digital Advertising Alliance’s consumer choice resources.

7. How Long Do We Keep Your Information?

We keep personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, such as for tax, accounting, legal, dispute, chargeback, fraud prevention, or recordkeeping purposes.

For ecommerce transactions, we may retain order, billing, shipping, payment status, tax, accounting, customer service, warranty, fraud prevention, and related business records for as long as necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, prevent fraud, process chargebacks, and maintain business records.

If you create an account, we may retain your account information for as long as your account remains active, unless you request deletion and we are not legally required or permitted to retain the information.

Analytics and advertising data may be retained according to the settings and retention periods of the applicable third-party tools, such as Google Analytics, Meta, Stripe, or other platforms we use.

When we have no ongoing legitimate business need to process personal information, we will either delete or anonymize it. If deletion or anonymization is not immediately possible, such as when information is stored in backup archives, we will securely store it and isolate it from further processing until deletion is possible.

8. How Do We Keep Your Information Safe?

We have implemented reasonable technical, administrative, and organizational security measures designed to protect the personal information we process.

However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify personal information.

Payment information is processed by Stripe. We do not intend to store full credit card numbers on our website.

You should access our website and communicate with us only within a secure environment and using a secure device and network whenever possible.

9. Do We Collect Information From Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using our website, store, or services, you represent that you are at least 18 years old or that you are the parent or guardian of a minor and consent to that minor’s use of the website, store, or services.

If we learn that personal information from a user under 18 years of age has been collected, we will take reasonable measures to promptly delete such information from our records.

If you become aware of any information we may have collected from children under age 18, please contact us at [email protected].

10. What Are Your Privacy Rights?

Depending on where you are located, applicable privacy law may give you rights regarding your personal information. These rights may include:

  • The right to request access to the personal information we collect about you;
  • The right to request a copy of your personal information;
  • The right to request correction of inaccurate or outdated information;
  • The right to request deletion of personal information;
  • The right to restrict or object to certain processing;
  • The right to data portability, where applicable;
  • The right to withdraw consent where processing is based on consent;
  • The right to opt out of marketing communications;
  • The right to opt out of certain targeted advertising, sharing, or cross-context behavioral advertising, where applicable; and
  • The right not to be discriminated against for exercising privacy rights.

To exercise your rights, please contact us using the contact information listed below. We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing Consent

If we rely on consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

Marketing Communications

You may unsubscribe from marketing and promotional communications at any time by clicking the unsubscribe link in emails we send or by contacting us using the information below. After you opt out, we may still send non-marketing messages, such as order confirmations, receipts, shipping updates, customer service responses, account messages, or other service-related communications.

Cookies and Similar Technologies

You can usually set your browser to remove or reject cookies. If you choose to remove or reject cookies, this may affect certain features or services, including cart, checkout, account, payment, or preference features.

EEA, UK, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional privacy rights under applicable data protection laws, including the right to lodge a complaint with your local data protection authority.

11. California Privacy Rights

California residents may have additional rights under California privacy laws, including the right to request information about the categories of personal information we collect, use, disclose, sell, or share; the right to request access; the right to request deletion; the right to request correction; the right to opt out of certain sales or sharing of personal information; and the right not to be discriminated against for exercising privacy rights.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits California residents to request and obtain from us, once a year and free of charge, information about categories of personal information, if any, disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.

Categories of Personal Information We May Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Identifiers: Name, alias, postal address, shipping address, billing address, telephone number, email address, account name, online identifier, IP address, or similar identifiers.
  • California Customer Records information: Name, contact information, billing information, shipping information, and payment-related information.
  • Commercial information: Transaction information, purchase history, products viewed, products purchased, payment status, returns, exchanges, and related order details.
  • Internet or other electronic network activity: Browsing history, search history, online behavior, interest data, and interactions with our website, store, advertisements, emails, and systems.
  • Geolocation information: General location information, such as location inferred from IP address or device settings.
  • Inferences: Inferences drawn from collected information to help understand preferences, interests, customer behavior, or likely purchasing interests.
  • Professional or business-related information: Business contact details, organization name, job title, or related information if you provide it in connection with a business inquiry, purchase, or communication.

We do not intentionally collect protected classification characteristics, biometric information, education information, or sensitive personal information through our website.

How We Use and Share California Personal Information

We use and share personal information as described in this Privacy Policy, including to provide products and services, fulfill orders, process payments, provide customer support, analyze website and store usage, market our products and services, prevent fraud, maintain security, and comply with legal obligations.

We may disclose personal information to service providers and contractors under written agreements where appropriate. Service providers may include payment processors, ecommerce tools, website hosts, analytics providers, advertising providers, shipping providers, email providers, customer support providers, fraud prevention providers, tax and accounting providers, and legal providers.

We do not sell personal information for money. However, analytics, advertising, remarketing, or tracking activities involving third-party platforms such as Google or Meta may be considered “sharing,” “targeted advertising,” or a “sale” under certain privacy laws. Where required, we will provide a way to opt out of those activities.

California Requests

California residents may submit privacy requests by contacting us at [email protected].

We may need to verify your identity before completing your request. Depending on the type of request, we may ask you to provide information that allows us to match the information you provide with information we already maintain. We will use information provided for verification only to verify your identity or authority to make the request.

You may designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent if the agent does not submit proof that they have been validly authorized to act on your behalf.

12. Controls for Do-Not-Track Features and Preference Signals

Most web browsers and some mobile operating systems and applications include a Do-Not-Track (“DNT”) feature or setting that you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As a result, we do not currently respond to DNT browser signals or other mechanisms that automatically communicate your choice not to be tracked online.

Where required by applicable law, we will honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, if our website is configured to detect and process them.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, payment providers, social media platforms, plugins, embedded content, or tools. We are not responsible for the privacy practices, content, or security of third-party websites or services.

Third-party services used on or through our website may include WooCommerce, Stripe, Google Analytics 4, Google Tag Manager, Google Search Console, Meta technologies, hosting providers, shipping providers, email providers, fraud prevention tools, and other vendors.

We encourage you to review the privacy policies of any third-party websites, platforms, or services before providing information to them.

14. International Users

PlainsCraft is based in the United States. If you access our website, store, or services from outside the United States, your information may be transferred to, processed in, or stored in the United States or other countries where our service providers operate.

By using our website, store, or services, you understand that your information may be processed in countries that may have different privacy laws than your location.

15. Do We Make Updates to This Policy?

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last updated” date and will be effective as soon as it is posted or otherwise made available.

If we make material changes to this Privacy Policy, we may notify you by prominently posting a notice on our website, sending a direct notification, or taking other steps required by applicable law.

We encourage you to review this Privacy Policy frequently to stay informed about how we protect your information.

16. How Can You Review, Update, or Delete the Data We Collect From You?

Depending on the laws that apply to you, you may have the right to request access to the personal information we collect from you, request that we correct or update that information, or request that we delete it.

To request to review, update, or delete your personal information, please contact us at [email protected].

17. How Can You Contact Us About This Policy?

If you have questions, comments, complaints, or requests about this Privacy Policy or our privacy practices, you may contact us at:

PlainsCraft LLC
435 NW Independence Ave.
Topeka, KS 66608
United States

Email: [email protected]
Phone: (785) 748-4588